User support

EMBnet/CNB has a selected number of persons with experience in Bioinformatics to provide support for researchers. Our expertise ranks among most fields of Bioinformatics and Biocomputing and we are always glad to help everybody in all challenges at any steps of their Research work they want to share with us.

We are glad to support the scientific community in everything related to the use of computers in Molecular Biology in all its aspects. This support ranks from just simple advise on the use of general purpose programs to highly specialized consultancy and problem-solving in Bioinformatics.

If you want to contact our specialists to get advice for solving your problems, you can do so by using any of the following methods:

• E-mail: you can use any of the following addresses indistinctly to reach us:
• support@es.embnet.org For general support problems.
  
  
• user_support@es.embnet.org
• support@es.embnet.org
• user.support@es.embnet.org For problems related with your user account status, management problems or general use of common computer tools (e.g. UNIX, shells, etc...)
  
  
• help@es.embnet.org
• helpdesk@es.embnet.org To get help on using scientific software (e.g. GCG, PHYLIP, etc...)
  
  
• embnethelp@es.embnet.org To get help in EMBnet related issues (e.g. subscriptions, courses, etc...)
  
  
• nethelp@es.embnet.org to get help on the use of network resources (e.g. web pages, mailing lists, etc...)



• Mail: although using postal mail to get help may be the slowest way, there are occasions in which it may be advisable. Our postal address is:

                        EMBnet/CNB
                        Centro Nacional de Biotecnología
                        Campus UAM
                        Cantoblanco
                        Madrid - 28049
                        Spain
  

  
  
  
• Fax: this is specially handy if you need to send or get short documents to/from us. Our Fax number is +34 (1) 585 45 06 and it should be addressed to EMBnet/CNB. Service of Informatics.
  
  
• Phone: if your are in a hurry, you can also get online help directly on the phone by calling us at any of these two numbers:
  • +34 (1) 585 45 13
  • +34 (1) 585 45 05

Any of these methods will allow you to get in contact with us, but we advise that you use preferentially e-mail since this is generally the most effective way to reach us. It will allow you to get to us at any time, even if for any reason somebody is not physically at the desk at that moment (say the person you need is on a course or seminar), and is fastest and cheapest.

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